Frontline IT Help Desk Specialist: Windows & Apps Support

Nutex Health, Inc.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Nutex Health, Inc. is seeking an IT Help Desk Specialist to serve as the frontline IT support for employees and hospital facilities in Houston.

You will troubleshoot issues, manage tickets, and ensure reliable access to hardware, software, and services, while maintaining professional communication with internal customers. Responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues when needed.

Qualifications

• Minimum 3 years of professional IT support in a Microsoft-based environment.
• Experience imaging/installing Windows OS in an active directory domain.
• Strong communication and customer-service focus.

Responsibilities

• Serve as first point of contact for employees and hospital staff via phone or email.
• Perform remote troubleshooting and diagnostic questioning to resolve issues.
• Provision devices and user accounts per IT procedures.
• Escalate unresolved issues to appropriate teams with clear documentation.
• Document issues, steps taken, and resolutions in tickets.
• Provide timely status updates and contribute to knowledge resources.

Skills

IT support

Customer service

Microsoft environment

Active Directory

Troubleshooting

Communication skills

Education

Associate degree in IT / relevant

Tools

Windows OS

Office 365

Azure AD

Printer hardware

Job description

Nutex Health, Inc. is seeking an IT Help Desk Specialist to serve as the frontline IT support for employees and hospital facilities in Houston.

You will troubleshoot issues, manage tickets, and ensure reliable access to hardware, software, and services, while maintaining professional communication with internal customers. Responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues when needed.