Frontline IT Help Desk Technician – Tier 1 Support

McNaughton McKay Group; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

McNaughton McKay Group in Houston, TX is seeking an IT Help Desk Support, Tier 1 to serve as the frontline for internal users across office, warehouse, and field operations. You will resolve common issues, document steps, and provide a responsive, professional support experience to keep employees productive.

Ideal candidates have at least 1 year in a help desk or related IT role, solid customer service skills, and working knowledge of Windows and basic networking.

Qualifications

• Minimum 1 year in help desk or user-facing IT role.
• Strong communication and customer-service skills.
• Experience in fast-paced environments; multi-site operations preferred.

Responsibilities

• Serve as the first contact for hardware, software, network, and mobile device issues.
• Document incidents and resolutions clearly in the ticketing system.
• Escalate issues with full context and follow-up.
• Assist with onboarding and end-user training.
• Maintain accurate records of IT assets.

Skills

Windows OS

Networking basics

Ticketing systems

Customer service

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

McNaughton McKay Group in Houston, TX is seeking an IT Help Desk Support, Tier 1 to serve as the frontline for internal users across office, warehouse, and field operations. You will resolve common issues, document steps, and provide a responsive, professional support experience to keep employees productive.

Ideal candidates have at least 1 year in a help desk or related IT role, solid customer service skills, and working knowledge of Windows and basic networking.