IT Help Desk Specialist

Nutex Health, Inc.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Nutex Health, Inc. is seeking an IT Help Desk Specialist to serve as the frontline IT support for employees and hospital facilities in Houston.

You will troubleshoot issues, manage tickets, and ensure reliable access to hardware, software, and services, while maintaining professional communication with internal customers. Responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues when needed.

Qualifications

• Minimum 3 years of professional IT support in a Microsoft-based environment.
• Experience imaging/installing Windows OS in an active directory domain.
• Strong communication and customer-service focus.

Responsibilities

• Serve as first point of contact for employees and hospital staff via phone or email.
• Perform remote troubleshooting and diagnostic questioning to resolve issues.
• Provision devices and user accounts per IT procedures.
• Escalate unresolved issues to appropriate teams with clear documentation.
• Document issues, steps taken, and resolutions in tickets.
• Provide timely status updates and contribute to knowledge resources.

Skills

IT support

Customer service

Microsoft environment

Active Directory

Troubleshooting

Communication skills

Education

Associate degree in IT / relevant

Tools

Windows OS

Office 365

Azure AD

Printer hardware

Job description

IT Help Desk Specialist## IT Help Desk SpecialistApply: Nutex Health Inc.: Full time: Posted Yesterday: JR100553IT Help Desk Specialist-2Nutex Health is seeking an **IT Help Desk Specialist** to serve as a key front-line IT resource for company employees and company-owned hospitals, helping ensure reliable access to hardware, software, systems, and support services.This role answers calls, creates and manages service tickets, troubleshoots technical issues, and escalates unresolved matters to the appropriate IT resource while maintaining clear, professional communication with internal customers. The goal is to deliver responsive, customer-focused technical support that protects productivity, supports business continuity, and strengthens confidence in IT services across the organization.**Responsibilities*** Serve as the first point of contact for employees and hospital-based users seeking technical assistance by phone or email.* Perform remote troubleshooting through diagnostic techniques and investigative questions.* Provision devices and user accounts in accordance with established IT procedures.* Determine the best solution based on the issue and customer needs.* Walk the customer through the problem-solving process.* Escalate unresolved issues to the appropriate support personnel or internal team.* Provide accurate information on IT products or services.* Document reported issues, troubleshooting steps, and resolutions accurately in service tickets.* Follow up with customers and provide timely status updates until issues are resolved or appropriately escalated.* Share customer feedback, recurring issues, and service improvement opportunities with the appropriate internal team.* Identify and recommend improvements to help desk procedures, knowledge resources, and support workflows.**Required Qualifications*** At least 3 years of professional IT support experience in a Microsoft-based environment, including Microsoft products, cloud-based applications, networked computing, desktops, and Active Directory.* Ability to image and install Microsoft operating systems into an enterprise Active Directory.* Ability to troubleshoot and resolve various hardware components for printers, PCs, and scanners.* Ability to diagnose and resolve fundamental technical issues.* Excellent written and verbal communication skills.* Customer-oriented, patient, and professional under pressure.* Associate degree in IT, Computer Science, or equivalent relevant experience.* Having both A+ and Network+ certifications may be considered in lieu of the stated years of experience. **Preferred Qualifications*** Additional IT certifications such as CCNA or MCSA are desirable.Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.### EEO & Accommodation StatementNutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.