IT Help Desk Specialist

Tyvan LLC; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Nutex Health is seeking a self-starter IT Help Desk Specialist to be the primary contact for technical assistance for all employees. You will handle calls, create service tickets, and assist with hardware/software issues.

Responsibilities include remote troubleshooting, device provisioning, ticket documentation, and escalation when needed. Healthcare experience is a strong plus, and IT certs are desirable.

Qualifications

• 1–2 years of experience with Microsoft products and cloud apps in a networked environment.
• Associate degree in IT, CS, or equivalent required.
• Healthcare industry experience is a plus.
• Relevant IT certifications (A+, Network+, CCNA, MCSA) desirable.

Responsibilities

• Serve as the first point of contact for technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques.
• Handle device and user provisioning.
• Initiate and guide problem-solving processes.
• Escalate unresolved issues to higher-level support.
• Provide accurate information on IT products and services.
• Record events and problems, along with their resolutions, in service tickets.
• Follow up with employees for status updates and additional information.
• Relay customer feedback to internal teams.
• Identify improvements to existing procedures.
• Act as backup for other team members as needed.
• Perform other duties to support the organization as assigned.

Skills

Microsoft products

Cloud-based apps

Active Directory

Remote troubleshooting

Customer support

Education

Associate degree in IT or equivalent

Tools

Printer hardware

PC hardware

Remote support tools

Job description

IT Help Desk Specialist

Nutex Health is seeking a self-starter IT Help Desk Specialist to serve as the primary contact for technical assistance for all company employees. You will be responsible for answering phone calls, creating service tickets, and assisting colleagues with hardware and software issues.

Responsibilities

• Serve as the first point of contact for personnel seeking technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques and investigative questioning.
• Handle device and user provisioning.
• Initiate and guide problem-solving processes.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products and services.
• Record events and problems, along with their resolutions, in service tickets.
• Follow up with employees for status updates and additional information.
• Relay any customer feedback or suggestions to the appropriate internal teams.
• Identify and recommend improvements to existing procedures.
• Act as backup for other team members as needed.
• Perform other duties to support the organization as assigned.

Qualifications and Skills

• Minimum of 1-2 years of professional experience with Microsoft products and cloud-based applications in a networked computing environment (e.g., Desktop, Active Directory).
• Ability to troubleshoot and resolve hardware issues related to printers, PCs, and scanners.
• Strong diagnostic and problem-solving skills for fundamental technical issues.
• Associate degree in IT, Computer Science, or equivalent experience.
• Experience in the healthcare industry is a strong plus.
• Relevant IT certifications (A+, Network+, CCNA, MCSA, etc.) are desired.

Banner Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.