IT Help Desk Technician - Houston Onsite Support Pro

Life Cycle Power; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Optional life insurance

Job summary

Life Cycle Power in Houston, TX is seeking an Entry Level IT Help Desk Technician to join a fast-paced, customer-focused team. You will handle tickets, in-person walk-ups, phone calls, and Teams messages, troubleshooting a wide range of issues to maintain 98-100% uptime across sites.

The role supports the Remote Operations Center and staff in West Texas, New Mexico, and nearby states. If you enjoy solving IT problems and helping people, this is a great fit with ongoing learning and on-the-job

Qualifications

• CompTIA A+, Network+, Security+, ISC2 CC, Microsoft *, or other IT certifications.
• 1-3 years IT experience or equivalent education with certifications.
• High school diploma or GED required.
• Must reside in the Houston area or plan to relocate to the city.

Responsibilities

• Provide first-line of defense and support for IT help desk requests and tickets.
• Troubleshoot hardware and software issues.
• Assist with Outlook, Teams, Windows, applications, printers, network connectivity.
• Assign tickets to appropriate IT members based on roles.
• Support walk-up requests and provide in-person customer service.
• Escalate unresolved issues to Tier 2 support when needed.
• Participate in on-call rotation and collaborate with IT staff.

Skills

Certifications literacy

Customer support

Ticketing workflow

Hardware troubleshooting

Education

High school diploma or GED

Tools

Windows

Outlook

Teams

Job description

Life Cycle Power in Houston, TX is seeking an Entry Level IT Help Desk Technician to join a fast-paced, customer-focused team. You will handle tickets, in-person walk-ups, phone calls, and Teams messages, troubleshooting a wide range of issues to maintain 98-100% uptime across sites.

The role supports the Remote Operations Center and staff in West Texas, New Mexico, and nearby states. If you enjoy solving IT problems and helping people, this is a great fit with ongoing learning and on-the-job