Frontline Emergency Call Taker & Dispatcher

National Public Safety Careers; Verona (ND); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking qualified candidates for Verona, ND as 911 Call Takers. The role involves answering emergency and nonemergency lines, verifying locations, and documenting details to support dispatch operations.

Candidates should have a high school diploma or GED, with strong listening and communication abilities. Training and certification will follow employment, with rotating shifts and potential overtime as needed.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is helpful.
• Dispatch or emergency communications experience is a plus.
• Strong listening and communication skills are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use focused questions to identify urgency and needs.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking qualified candidates for Verona, ND as 911 Call Takers. The role involves answering emergency and nonemergency lines, verifying locations, and documenting details to support dispatch operations.

Candidates should have a high school diploma or GED, with strong listening and communication abilities. Training and certification will follow employment, with rotating shifts and potential overtime as needed.