911 Emergency Call Taker | Calm under Pressure

National Public Safety Careers; Golva (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Golva, North Dakota, seeks 911 Call Takers to support emergency communications. You will ask focused questions, confirm locations, and document information for dispatch teams.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training is provided; shifts may include nights, weekends, and holidays.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Structured procedures

Education

High School Diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers in Golva, North Dakota, seeks 911 Call Takers to support emergency communications. You will ask focused questions, confirm locations, and document information for dispatch teams.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training is provided; shifts may include nights, weekends, and holidays.