Emergency Communications Operator — 24/7 Shifts

National Public Safety Careers; Thompson (ND); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for positions in Thompson, North Dakota. Responsibilities include taking emergency and nonemergency calls, confirming locations, and relaying information to dispatch teams.

Training will cover standard procedures, privacy protections, and certifications. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured guidelines.

Qualifications

• Requires a high school diploma or equivalent.
• Previous call-taking, dispatch, or public safety experience is helpful but not always required.
• Strong listening, typing, and communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers by providing essential guidance and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for positions in Thompson, North Dakota. Responsibilities include taking emergency and nonemergency calls, confirming locations, and relaying information to dispatch teams.

Training will cover standard procedures, privacy protections, and certifications. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured guidelines.