Emergency 911 Call Taker — Start a Life-Saving Career

Public Safety Dispatch Network; Walhalla (ND); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Walhalla, ND seeks 911 Call Takers to respond to emergency calls, verify locations, and document details for dispatch. Training and certification are required, and shifts may include nights, weekends, and overtime as needed.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear speech, and the ability to follow structured procedures. Prior dispatch experience is helpful but not always required.

Qualifications

• Strong listening and data-entry skills.
• Ability to follow structured procedures under pressure.
• Experience in customer service is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Customer service experience

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Walhalla, ND seeks 911 Call Takers to respond to emergency calls, verify locations, and document details for dispatch. Training and certification are required, and shifts may include nights, weekends, and overtime as needed.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear speech, and the ability to follow structured procedures. Prior dispatch experience is helpful but not always required.