911 Call Taker & Dispatcher

National Public Safety Careers; Zahl (ND); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Zahl, ND. You will handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch teams.

Successful candidates will have a high school diploma or equivalent and demonstrate strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required assessments during training and certification.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Zahl, ND. You will handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch teams.

Successful candidates will have a high school diploma or equivalent and demonstrate strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required assessments during training and certification.