Emergency Call Taker — Launch Your Public Safety Career

National Public Safety Careers; North Dakota; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Mercer, ND. You will listen, ask targeted questions, confirm locations, and log information for dispatch. This role may involve rotating shifts, nights, weekends, and overtime, with training and potential certification requirements.

Strong listening and typing skills are essential. Applicants typically need a high school diploma; some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Mercer, ND. You will listen, ask targeted questions, confirm locations, and log information for dispatch. This role may involve rotating shifts, nights, weekends, and overtime, with training and potential certification requirements.

Strong listening and typing skills are essential. Applicants typically need a high school diploma; some vacancies accept applicants without dispatch experience.