Emergency Communications Operator — 911 Call Taker (24/7)

National Public Safety Careers; Rugby (ND); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Rugby, ND. The role involves handling emergency and nonemergency lines, confirming locations, and gathering essential details to support dispatch teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Some training and certifications are provided, with potential for overtime based on staffing needs.

Qualifications

• High school diploma or equivalent is required.
• Customer service or public safety experience is helpful but not always necessary.
• Strong listening and accurate typing are essential.
• Must be able to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide pre-arrival instructions within training scope.
• Use language-access resources when needed.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Rugby, ND. The role involves handling emergency and nonemergency lines, confirming locations, and gathering essential details to support dispatch teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Some training and certifications are provided, with potential for overtime based on staffing needs.