Emergency Communications Specialist 911 Call Taker

National Public Safety Careers; Belcourt (ND); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Belcourt, ND is seeking dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, gather caller information, and document details in dispatch software, supporting rapid response.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures under pressure. Training and certifications are provided; positions may involve 24/7 shifts.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful but not always necessary.
• Strong listening and typing skills, plus clear verbal communication are essential.
• Ability to follow structured procedures and perform under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers in Belcourt, ND is seeking dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, gather caller information, and document details in dispatch software, supporting rapid response.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures under pressure. Training and certifications are provided; positions may involve 24/7 shifts.