Emergency 911 Call Taker & Dispatcher (Training Included)

National Public Safety Careers; Grandin (ND); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers seeks 911 Call Takers for openings in Grandin, ND. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Training and certifications govern pre-arrival instructions and procedures. Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, excellent verbal communication, and the ability to follow structured processes.

Formación

• High school diploma or equivalent required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers seeks 911 Call Takers for openings in Grandin, ND. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Training and certifications govern pre-arrival instructions and procedures. Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, excellent verbal communication, and the ability to follow structured processes.