911 Call Taker — Frontline Emergency Dispatch

Regional 911 Intake Solutions; Langdon (ND); On-site; USD 40,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Langdon, ND seeks a 911 Call Taker to answer emergency and nonemergency lines, verify incident locations, and document critical details for dispatch teams.

The role may involve rotating shifts, including nights, weekends, and holidays, with comprehensive training and certification provided. A high school diploma is commonly required; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or equivalent commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Dispatch software

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Langdon, ND seeks a 911 Call Taker to answer emergency and nonemergency lines, verify incident locations, and document critical details for dispatch teams.

The role may involve rotating shifts, including nights, weekends, and holidays, with comprehensive training and certification provided. A high school diploma is commonly required; prior customer service or public safety experience is helpful.