Frontline Customer Service Rep – Public Services

State of Indiana; Portage (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Health savings account

Pension plan options

Paid holidays

Education reimbursement

Free parking

LinkedIn Learning access

Job summary

State of Indiana is seeking Customer Service Representatives for the Portage, Indiana BMV Branch Office to deliver timely and accurate customer service using strong communication and computer skills. You will assist Hoosiers with a broad range of BMV needs and support opening/closing procedures.

The role requires handling diverse transactions, solving issues with leadership guidance, and maintaining precise records; a HS diploma or equivalent is acceptable, with customer service experience

Qualifications

• High school diploma or equivalent; customer service experience may be considered.
• Experience in customer service or related role.
• Ability to process cash and card transactions.
• Willingness to travel up to 20%.

Responsibilities

• Handle customer transactions accurately.
• Answer questions and provide guidance.
• Assist with opening and closing the branch.
• Resolve escalated customer concerns with leadership.
• File applications and maintain records.

Skills

Customer service

Cash handling

Communication

Troubleshooting

Data entry

Education

HS diploma or equivalent

Tools

Computer skills

Job description

State of Indiana is seeking Customer Service Representatives for the Portage, Indiana BMV Branch Office to deliver timely and accurate customer service using strong communication and computer skills. You will assist Hoosiers with a broad range of BMV needs and support opening/closing procedures.

The role requires handling diverse transactions, solving issues with leadership guidance, and maintaining precise records; a HS diploma or equivalent is acceptable, with customer service experience