Frontline Customer Service Specialist – State Government

State of Indiana; Indianapolis (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Free Parking for most positions

Free LinkedIn Learning access

Education Reimbursement Program

Group life insurance

Job summary

The Bureau of Motor Vehicles (BMV) at the State of Indiana is seeking a Customer Service Representative for the Central BMV Office in Indianapolis. You will deliver timely, accurate customer service with strong communication and computer skills, handling a broad range of BMV needs.

Hours are set with the supervisor, and the role may be supervisory based on agency needs. Salary starts near $37,654.50 with a comprehensive benefits package.

Qualifications

• High School Diploma or HSE required or in lieu of degree; customer service experience may be considered.
• Ability to articulate and demonstrate critical thinking and troubleshooting skills.
• Ability to process cash and card transactions and travel up to 20% of the time.

Responsibilities

• Use knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with daily opening and closing of the branch.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Critical thinking

Troubleshooting

Cash and card handling

Customer service

Travel up to 20%

Work with supervision

Education

High School Diploma or HSE

Job description

The Bureau of Motor Vehicles (BMV) at the State of Indiana is seeking a Customer Service Representative for the Central BMV Office in Indianapolis. You will deliver timely, accurate customer service with strong communication and computer skills, handling a broad range of BMV needs.

Hours are set with the supervisor, and the role may be supervisory based on agency needs. Salary starts near $37,654.50 with a comprehensive benefits package.