Frontline Customer Service Specialist - Driver Services

State of Indiana; Madison (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Wellness rewards program

Health savings account

Education reimbursement

Pension plan

Paid holidays

Job summary

The Bureau of Motor Vehicles (BMV) in Madison, Indiana seeks a Customer Service Representative to handle a broad range of Hoosier needs. You will assist with daily branch operations, perform transactions, and provide accurate information in a courteous manner.

Qualified candidates may have a high school diploma or equivalency and customer service experience. The role may require occasional travel to nearby branches or events. This is a full-time position with competitive benefits.

Qualifications

• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or community activities.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Critical thinking

Cash handling

Customer service

Travel 20%

Education

High School Diploma or HSE

Job description

The Bureau of Motor Vehicles (BMV) in Madison, Indiana seeks a Customer Service Representative to handle a broad range of Hoosier needs. You will assist with daily branch operations, perform transactions, and provide accurate information in a courteous manner.

Qualified candidates may have a high school diploma or equivalency and customer service experience. The role may require occasional travel to nearby branches or events. This is a full-time position with competitive benefits.