Frontline Customer Advocate | Public Service Impact

State of Indiana; Fort Wayne (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Vision & dental

Wellness rewards

Health savings account

Deferred compensation 457(b)

Pension plans

Paid time off

Paid holidays

Education reimbursement

Life insurance

Employee assistance

Public Service Loan Forgiveness

Free parking

LinkedIn Learning

Job summary

State of Indiana seeks a Customer Service Representative for the Bureau of Motor Vehicles at the Waynesdale BMV Branch in Fort Wayne. You will deliver timely, accurate customer service using strong communication and computer skills, assisting Hoosiers with a broad range of BMV needs.

The role emphasizes opening/closing the branch, handling transactions, and resolving escalated issues with leadership support. A high school diploma is sufficient; travel up to 20% is expected.

Qualifications

• High School Diploma or HSE required; degree not required.
• Customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
• Ability to travel up to 20 percent to branch locations, training, or community activities.
• Strong problem-solving and critical-thinking abilities.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Use your job knowledge to conduct customer transactions
• Answer customer’s questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions to ensure accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

Skills

Customer service

Communication skills

Computer skills

Cash handling

Travel readiness

Education

High School Diploma or HSE

Job description

State of Indiana seeks a Customer Service Representative for the Bureau of Motor Vehicles at the Waynesdale BMV Branch in Fort Wayne. You will deliver timely, accurate customer service using strong communication and computer skills, assisting Hoosiers with a broad range of BMV needs.

The role emphasizes opening/closing the branch, handling transactions, and resolving escalated issues with leadership support. A high school diploma is sufficient; travel up to 20% is expected.