Frontline Customer Service Rep (Intermittent)

State of Indiana; East Chicago (IN); On-site; USD 26,000 - 30,000; Full time

Job summary

The Bureau of Motor Vehicles (BMV) at the State of Indiana is hiring a Customer Service Representative for the East Chicago, Indiana branch. This intermittent role focuses on delivering timely, accurate customer service with strong communication and basic computer skills, under supervision.

Typical duties include processing transactions, assisting with daily opening and closing, and addressing escalated concerns.

Qualifications

• High level of critical thinking and troubleshooting.
• Ability to process cash and card transactions.
• Willingness to travel up to 20 percent to branch locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.
• A degree is not required, but a High School Diploma or HSE may be considered.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Customer service

Cash handling

Communication skills

Critical thinking

Problem solving

Travel up to 20%

Education

High School Diploma or HSE

Job description

The Bureau of Motor Vehicles (BMV) at the State of Indiana is hiring a Customer Service Representative for the East Chicago, Indiana branch. This intermittent role focuses on delivering timely, accurate customer service with strong communication and basic computer skills, under supervision.

Typical duties include processing transactions, assisting with daily opening and closing, and addressing escalated concerns.