Frontline BMV Customer Service Specialist | Impact Hoosiers

State of Indiana; Crown Point (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

Health savings account

Educational reimbursement

Pension plan

Paid leave policies

Free parking

LinkedIn Learning access

Job summary

State of Indiana is hiring a Customer Service Representative for the Crown Point BMV Branch. You will deliver timely, accurate customer service using communication and computer skills, with on-the-job training and a focus on Hoosier needs. The role includes branch opening/closing support and daily transaction processing.

Typical starting salary is $29,588 with potential commensurate adjustments. A comprehensive benefits package and work-life balance are prioritized in this role.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% for branch-related activities.

Responsibilities

• Handle customer transactions and provide accurate service.
• Answer questions and guide customers with BMV processes.
• Assist with opening and closing duties at the Crown Point branch.
• Verify transactions for accuracy and timeliness.
• Collaborate with leadership to resolve escalated issues and system problems.
• File applications as needed during the day.

Skills

Critical thinking

Troubleshooting

Cash handling

Customer service

Education

High School Diploma or HSE

Job description

State of Indiana is hiring a Customer Service Representative for the Crown Point BMV Branch. You will deliver timely, accurate customer service using communication and computer skills, with on-the-job training and a focus on Hoosier needs. The role includes branch opening/closing support and daily transaction processing.

Typical starting salary is $29,588 with potential commensurate adjustments. A comprehensive benefits package and work-life balance are prioritized in this role.