Frontline Customer Service Specialist

State of Indiana; New Albany (IN); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

HSA

Pension plans

Paid leave

Education reimbursement

LinkedIn Learning

Parking

Job summary

The State of Indiana, New Albany BMV Branch, is seeking a Customer Service Representative to handle customer transactions and support Hoosiers with a variety of BMV needs. The role includes opening and closing the branch, ensuring accuracy, and assisting leadership with escalated concerns.

Strong communication and cash handling skills are required, with a High School Diploma or equivalent and a willingness to travel up to 20% for branch activities. Equal opportunity employer.

Qualifications

• Customer service experience required or preferred.
• Ability to process cash and card transactions.
• Strong communication and computer skills.
• Willingness to travel up to 20% of the time to branch locations, training, or community activities.

Responsibilities

• Use knowledge to conduct customer transactions.
• Answer questions and provide guidance to Hoosiers.
• Assist with opening/closing the branch daily.
• Check transactions for accuracy and timeliness.
• Work with leadership to resolve escalated concerns.
• File applications as completed throughout the day.

Skills

Customer service

Cash handling

Communication

Branch operations

Problem solving

Travel up to 20%

Education

High School Diploma or HSE

Tools

Compensation Calculator

Job description

The State of Indiana, New Albany BMV Branch, is seeking a Customer Service Representative to handle customer transactions and support Hoosiers with a variety of BMV needs. The role includes opening and closing the branch, ensuring accuracy, and assisting leadership with escalated concerns.

Strong communication and cash handling skills are required, with a High School Diploma or equivalent and a willingness to travel up to 20% for branch activities. Equal opportunity employer.