Public Service CSR | Frontline Customer Support Specialist

State of Indiana; Indianapolis (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health savings account

Paid time off & holidays

Education reimbursement

LinkedIn Learning access

Job summary

State of Indiana’s Bureau of Motor Vehicles in Indianapolis is hiring Customer Service Representatives to be the frontline for Hoosier inquiries. You will handle transactions, answer questions, and support daily branch operations with a focus on accuracy and service.

Ideal candidates bring strong communication and problem-solving skills, be able to process cash and card transactions, and may travel up to 20% for branch-related activities.

Qualifications

• Excellent communication and customer service skills.
• Ability to process cash and card transactions.
• Strong problem-solving and troubleshooting ability.
• Willingness to travel up to 20% to branch locations.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with daily opening and closing of the branch.
• Check transactions for accuracy and proper accounting.
• Work with leadership to resolve escalated customer concerns.
• File applications as completed throughout the day.

Skills

Communication skills

Critical thinking

Troubleshooting

Cash handling

Education

High School Diploma or HSE

Job description

State of Indiana’s Bureau of Motor Vehicles in Indianapolis is hiring Customer Service Representatives to be the frontline for Hoosier inquiries. You will handle transactions, answer questions, and support daily branch operations with a focus on accuracy and service.

Ideal candidates bring strong communication and problem-solving skills, be able to process cash and card transactions, and may travel up to 20% for branch-related activities.