Frontline 911 Call Taker - Emergency Communications

Regional 911 Intake Solutions; Dixie (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for the Dixie, WA area. The role involves taking emergency and nonemergency calls, verifying locations and callbacks, and documenting critical information for dispatch teams.

Training and certifications are required to perform duties within established protocols. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for the Dixie, WA area. The role involves taking emergency and nonemergency calls, verifying locations and callbacks, and documenting critical information for dispatch teams.

Training and certifications are required to perform duties within established protocols. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.