911 Call Taker - Critical Frontline Communicator

Regional 911 Intake Solutions; Springport (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified individuals to handle emergency and nonemergency calls in a fast paced environment. You will verify locations, gather caller information, and document details using compliant call-processing software.

Successful applicants will demonstrate strong listening, accurate typing, and clear verbal communication while following structured procedures and safety protocols.

Qualifications

• High school diploma or equivalent.
• Previous customer service, telephone support, or public safety experience may help.
• Candidates must have strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks qualified individuals to handle emergency and nonemergency calls in a fast paced environment. You will verify locations, gather caller information, and document details using compliant call-processing software.

Successful applicants will demonstrate strong listening, accurate typing, and clear verbal communication while following structured procedures and safety protocols.