911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Maple Falls (WA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Maple Falls, WA seeks a 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document information for dispatch teams.

Training and ongoing certifications are emphasized to ensure accurate incident processing. Candidates should have a high school diploma, strong listening and typing skills, and good verbal communication.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication needed.
• Experience in customer service or call handling is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location, caller details, and relevant information.
• Ask focused questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the dispatch function.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Maple Falls, WA seeks a 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document information for dispatch teams.

Training and ongoing certifications are emphasized to ensure accurate incident processing. Candidates should have a high school diploma, strong listening and typing skills, and good verbal communication.