Emergency Communications Specialist: 911 Call Taker

Regional 911 Intake Solutions; Auburn (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Auburn, WA is seeking qualified Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and document details in dispatch software while following established procedures.

Successful candidates typically have a high school diploma and strong listening and typing skills, with the ability to work rotating shifts and maintain caller privacy. Training and certifications are required by the agency.

Qualifications

• Strong listening comprehension and clear verbal communication are required.
• Accurate typing and data entry skills are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to assess nature and urgency of situations.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch function.

Skills

Listening

Typing

Verbal communication

Education

High School Diploma

Job description

Regional 911 Intake Solutions in Auburn, WA is seeking qualified Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and document details in dispatch software while following established procedures.

Successful candidates typically have a high school diploma and strong listening and typing skills, with the ability to work rotating shifts and maintain caller privacy. Training and certifications are required by the agency.