Emergency Call Taker: Quick-Response Communications

Regional 911 Intake Solutions; McLaughlin (SD); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch. You will use approved scripts, enter data into dispatch systems, and coordinate with responders while maintaining caller privacy and safety guidance.

The role emphasizes listening, accurate typing, and clear communication, with rotating shifts and potential overtime as needed by staffing and emergencies.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch. You will use approved scripts, enter data into dispatch systems, and coordinate with responders while maintaining caller privacy and safety guidance.

The role emphasizes listening, accurate typing, and clear communication, with rotating shifts and potential overtime as needed by staffing and emergencies.