911 Call Taker: First-Response Communications

Regional 911 Intake Solutions; East Olympia (WA); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in East Olympia, WA seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. The role focuses on confirming locations, gathering callback data, and documenting information for dispatch coordination.

Successful candidates will have strong listening skills, accurate typing, and clear verbal communication, with assessments and minimum scores determined by the hiring agency. Availability for rotating shifts and certification timelines will be required.

Qualifikationen

• High school diploma or recognized equivalent typically required.
• Customer service, telephone support or public safety experience may help.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Jobbeschreibung

Regional 911 Intake Solutions in East Olympia, WA seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. The role focuses on confirming locations, gathering callback data, and documenting information for dispatch coordination.

Successful candidates will have strong listening skills, accurate typing, and clear verbal communication, with assessments and minimum scores determined by the hiring agency. Availability for rotating shifts and certification timelines will be required.