Frontline 911 Call Taker — Critical Public Safety Role

Regional 911 Intake Solutions; Hayward (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hayward, MN, seeks dedicated 911 Call Takers to be the first contact for emergency reporting. You will ask focused questions, confirm locations, and document information for dispatch coordination.

Roles may involve rotating shifts, 24/7 coverage, and training for call-taking and radio dispatch. A high school diploma is commonly required, with prior customer service helpful; strong listening, accurate typing, and clear communication are essential.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Listening skills

Typing

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Hayward, MN, seeks dedicated 911 Call Takers to be the first contact for emergency reporting. You will ask focused questions, confirm locations, and document information for dispatch coordination.

Roles may involve rotating shifts, 24/7 coverage, and training for call-taking and radio dispatch. A high school diploma is commonly required, with prior customer service helpful; strong listening, accurate typing, and clear communication are essential.