Emergency 911 Call Taker | Frontline Dispatcher

Regional 911 Intake Solutions; Camargo (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for dispatch coordination. You will use approved questions to assess urgency and enter data into the dispatch software.

Training includes pre-arrival instructions and accessibility resources to support distressed callers. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful though some vacancies accept without dispatch experience.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Structured problem solving

Education

High school diploma or equivalent

Tools

Call/dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for dispatch coordination. You will use approved questions to assess urgency and enter data into the dispatch software.

Training includes pre-arrival instructions and accessibility resources to support distressed callers. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured