Emergency Call Taker: Frontline 911 Communications

Public Safety Dispatch Network; Hooper (WA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency lines from a Hooper, WA area. You will confirm locations, collect callback details, and document information in dispatch software, following approved questions to determine urgency.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and participate in

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency lines from a Hooper, WA area. You will confirm locations, collect callback details, and document information in dispatch software, following approved questions to determine urgency.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and participate in