Emergency Call Taker — Frontline 911 Communications

Regional 911 Intake Solutions; Duke Center (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Duke Center, PA is seeking 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document information for dispatch coordination.

Ideal candidates will have a high school diploma or equivalent and strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Duke Center, PA is seeking 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document information for dispatch coordination.

Ideal candidates will have a high school diploma or equivalent and strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required training and certifications.