Emergency 911 Call Taker (24/7) — Frontline Public Safety

Regional 911 Intake Solutions; Elgin (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify incident details, and document information for dispatch. The role requires strong listening skills, accurate typing, and clear verbal communication within structured procedures.

Responsibilities include entering data into dispatch software and promptly routing information to the correct team. Training and certifications are provided, with variations in shifts and potential overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing skills required.
• Clear verbal communication and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify incident details, and document information for dispatch. The role requires strong listening skills, accurate typing, and clear verbal communication within structured procedures.

Responsibilities include entering data into dispatch software and promptly routing information to the correct team. Training and certifications are provided, with variations in shifts and potential overtime.