911 Emergency Call Taker - Frontline Life-Saving Role

Public Safety Dispatch Network; Ellsworth (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network in Ellsworth, MN is seeking dedicated 911 Call Takers. You will be the first point of contact for emergencies, asking focused questions, confirming location, and documenting details to support responders.

The role includes taking both emergency and some nonemergency calls and entering information into dispatch software accurately. Call-taking services may operate 24 hours with rotating shifts, nights, weekends, and overtime as staffing requires.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software

Job description

Public Safety Dispatch Network in Ellsworth, MN is seeking dedicated 911 Call Takers. You will be the first point of contact for emergencies, asking focused questions, confirming location, and documenting details to support responders.

The role includes taking both emergency and some nonemergency calls and entering information into dispatch software accurately. Call-taking services may operate 24 hours with rotating shifts, nights, weekends, and overtime as staffing requires.