911 Emergency Call Taker — Critical Public Safety Role

Regional 911 Intake Solutions; Calliham (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Calliham, TX seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software, supporting responders with concise instructions and timely data.

The role requires a high school diploma or equivalent, strong listening and typing skills, and clear communication. Training and certifications are provided as needed.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening, typing accuracy, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call processing software

Job description

Regional 911 Intake Solutions in Calliham, TX seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software, supporting responders with concise instructions and timely data.

The role requires a high school diploma or equivalent, strong listening and typing skills, and clear communication. Training and certifications are provided as needed.