Emergency 911 Call Taker (24/7 Public Safety)

Regional 911 Intake Solutions; Faribault (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Faribault, MN is seeking 911 Call Takers to handle emergency and non-emergency calls with accuracy and composure. You will confirm locations, collect callbacks, and follow structured protocols to relay information to dispatch teams.

Successful candidates typically have strong listening and typing skills, and may undergo assessments determined by the hiring agency. Training and certification are required before handling live calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Faribault, MN is seeking 911 Call Takers to handle emergency and non-emergency calls with accuracy and composure. You will confirm locations, collect callbacks, and follow structured protocols to relay information to dispatch teams.

Successful candidates typically have strong listening and typing skills, and may undergo assessments determined by the hiring agency. Training and certification are required before handling live calls.