Emergency Call Taker: Be the First to Help in Crises

Regional 911 Intake Solutions; Sanborn (MN); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Sanborn, MN seeks a dedicated 911 Call Taker to handle emergency and non-emergency calls, verify location data, and document information for dispatch coordination.

The role emphasizes listening skills, precise typing, clear communication, and following established procedures to ensure caller safety and rapid response. Training includes pre-arrival instructions and accessibility resources.

Qualifikationen

• Strong listening comprehension and clear verbal communication required.
• Accurate typing and the ability to follow structured procedures.
• Customer service experience is helpful; dispatch experience not required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Kenntnisse

Listening

Typing

Verbal communication

Follow procedures

Customer service

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions in Sanborn, MN seeks a dedicated 911 Call Taker to handle emergency and non-emergency calls, verify location data, and document information for dispatch coordination.

The role emphasizes listening skills, precise typing, clear communication, and following established procedures to ensure caller safety and rapid response. Training includes pre-arrival instructions and accessibility resources.