Emergency Call Taker — 24/7 Frontline Support

Regional 911 Intake Solutions; Fountain (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Regional 911 Intake Solutions in Fountain, MN is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document details for dispatch teams, working in a fast-paced public safety environment.

The role may involve rotating shifts and mandatory background checks, with training and certification prerequisites. Strong listening, accurate typing, and clear communication are essential, along with the ability to follow

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or dispatch-related experience is helpful.
• Ability to follow structured procedures and learn protocols.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions only within training
• Protect caller privacy and confidential incident information
• Use language-access resources when needed

Skills

Customer service

Telephone support

Public safety

Listening

Typing accuracy

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Fountain, MN is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document details for dispatch teams, working in a fast-paced public safety environment.

The role may involve rotating shifts and mandatory background checks, with training and certification prerequisites. Strong listening, accurate typing, and clear communication are essential, along with the ability to follow