911 Emergency Call Taker — Frontline Communications Operator

Regional 911 Intake Solutions; Menahga (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Menahga, MN seeks a 911 Call Taker to handle emergency and nonemergency lines with accuracy and empathy. You will verify locations, collect caller data, and document details for dispatch teams.

Training and certification are required before performing pre-arrival instructions and call handling tasks. The role may involve rotating shifts, nights, weekends, holidays, and overtime, with benefits including health insurance and retirement contributions depending on

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Menahga, MN seeks a 911 Call Taker to handle emergency and nonemergency lines with accuracy and empathy. You will verify locations, collect caller data, and document details for dispatch teams.

Training and certification are required before performing pre-arrival instructions and call handling tasks. The role may involve rotating shifts, nights, weekends, holidays, and overtime, with benefits including health insurance and retirement contributions depending on