911 Call Taker: Begin a Vital Public Safety Career

Regional 911 Intake Solutions; Eitzen (MN); On-site; USD 40,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions in Minnesota seeks 911 Call Takers to identify emergencies, collect details, and coordinate dispatch. Candidates will handle both inbound calls and nonemergency lines, following scripted questions and procedures with emphasis on accuracy and calm communication.

Prior customer service or public safety experience is helpful, but some vacancies accept applicants without dispatch experience. Ongoing training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent required. Some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Minnesota seeks 911 Call Takers to identify emergencies, collect details, and coordinate dispatch. Candidates will handle both inbound calls and nonemergency lines, following scripted questions and procedures with emphasis on accuracy and calm communication.

Prior customer service or public safety experience is helpful, but some vacancies accept applicants without dispatch experience. Ongoing training and certifications are provided.