Front Office Training & Guest Experience Lead

1 Hotel South Beach, L.L.C.; South Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Starwood Hotels in South Beach, FL is seeking an experienced Front Office Manager to lead the front desk team and elevate guest experiences in a luxury setting. The ideal candidate has at least 2 years in a Front Office supervisory role, preferably within an upper upscale or luxury property.

A post-secondary diploma or degree is a plus, with strong communication and leadership to engage guests and teammates.

Qualifications

• Minimum 2 years experience in a Front Office supervisory role.
• Experience in an upper upscale or luxury hotel preferred.
• Post-secondary diploma or degree would be a plus.

Responsibilities

• Lead the front desk team to deliver exceptional guest service.
• Monitor and improve guest satisfaction and financial performance.
• Collaborate with other departments to ensure seamless operations.

Skills

Front Office Leadership

Guest Service

Communication Skills

Team Supervision

Education

Diploma or degree

Job description

Starwood Hotels in South Beach, FL is seeking an experienced Front Office Manager to lead the front desk team and elevate guest experiences in a luxury setting. The ideal candidate has at least 2 years in a Front Office supervisory role, preferably within an upper upscale or luxury property.

A post-secondary diploma or degree is a plus, with strong communication and leadership to engage guests and teammates.