Assistant Front Office Manager — Guest Experience Leader

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off & holidays

Tuition reimbursement

Pet insurance

Meals on shift

Employee hotel rates & discounts

Job summary

Loews Miami Beach Hotel in South Beach seeks an experienced Assistant Front Office Manager to lead guest services with confidence and care. This role champions service standards, inspires the team, and balances precision with a warm, welcoming approach to every guest interaction.

You will oversee daily Front Office operations, mentor staff, manage payroll and schedules, and drive guest satisfaction while coordinating with housekeeping and leadership on service initiatives.

Qualifications

• Bachelor's degree or equivalent experience in hospitality or related field.
• Guest service leadership experience in hotel hospitality preferred.
• Experience with budgeting, forecasting, and hotel finance is a plus.

Responsibilities

• Oversee daily Front Office operations and guest service delivery.
• Lead and mentor Front Office and Guest Services teams.
• Manage payroll, scheduling, and time-off approvals.
• Monitor guest feedback and implement loyalty improvements.
• Coordinate room allocations with housekeeping and guest preferences.
• Develop training programs to support team growth and excellence.
• Serve as primary contact for internal and external inquiries.
• Maintain financial records, payment processing, and reporting.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor's Degree or relevant work experience

Tools

Opera System

Job description

Loews Miami Beach Hotel in South Beach seeks an experienced Assistant Front Office Manager to lead guest services with confidence and care. This role champions service standards, inspires the team, and balances precision with a warm, welcoming approach to every guest interaction.

You will oversee daily Front Office operations, mentor staff, manage payroll and schedules, and drive guest satisfaction while coordinating with housekeeping and leadership on service initiatives.