Front Office Supervisor: Guest Experience Leader

Hyatt; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Hyatt's Dream South Beach is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. You will coach associates, assist with scheduling and payroll, and support senior leadership with basic management tasks.

The role involves supervising guest registration, communicating hotel services and promotions, handling payments, and responding to guest inquiries. A strong leadership presence and superb communication are essential for success.

Qualifications

• Experience and a thorough understanding of Front Office operations.
• Excellent verbal and written communication skills.
• Must have open availability, including weekends.
• Ability to lead and develop a team in a fast-paced hotel environment.

Responsibilities

• Supervise Front Office team and coach associates; assist with scheduling, payroll and interviewing.
• Lead guest registration processes and communicate hotel services and promotions.
• Handle guest inquiries and payments; ensure a smooth guest experience.
• Support senior leadership with basic management duties as needed.

Skills

Leadership

Communication

Guest service

Staff coaching

Tools

Front Office systems

Job description

Hyatt's Dream South Beach is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. You will coach associates, assist with scheduling and payroll, and support senior leadership with basic management tasks.

The role involves supervising guest registration, communicating hotel services and promotions, handling payments, and responding to guest inquiries. A strong leadership presence and superb communication are essential for success.