Front Office Lead & Guest Experience Strategist

1 Hotel South Beach, L.L.C.; South Beach (FL); On-site; USD 85,000 - 130,000; Full time

Job summary

Starwood Hotels is seeking an experienced Assistant Director of Front Office to lead guest services and ensure excellence in every interaction. This role requires a servant-leader mindset, a focus on financial results, and the ability to manage a 24-hour operation with a luxe guest experience.

The ideal candidate will bring 4+ years in hotel operations, strong communication, and a proven track record in team engagement and service excellence within a luxury brand environment.

Qualifications

• Minimum of 4 years of hotel front office or rooms division experience.
• Expert in hotel front office operations, guest service, and guest engagement.
• Proven track record in leading teams and delivering strong financial performance.
• Excellent verbal and written communication skills.

Skills

Hotel operations

Team leadership

Guest engagement

Financial performance

Communication skills

Education

Post-secondary diploma/degree

Job description

Starwood Hotels is seeking an experienced Assistant Director of Front Office to lead guest services and ensure excellence in every interaction. This role requires a servant-leader mindset, a focus on financial results, and the ability to manage a 24-hour operation with a luxe guest experience.

The ideal candidate will bring 4+ years in hotel operations, strong communication, and a proven track record in team engagement and service excellence within a luxury brand environment.