Assistant Director of Front Office - Guest Experience

Starwood Hotels & Resorts Worldwide, Inc.; Miami Beach (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

1 Hotel South Beach is seeking an Assistant Director of Front Office to lead guest services and front desk operations. The role focuses on delivering exceptional guest experiences while supporting the brand's financial and operating goals.

The ideal candidate has at least 4 years of experience in similar hotel operations, a post-secondary diploma or degree is a plus, and strong leadership, communication, and a proven track record in guest and team member engagement.

Qualifications

• Passion for hotel operations and guest service with at least 4 years of similar work experience.
• An post-secondary diploma or degree would be a plus.
• Expert in hotel rooms division operations with a track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication skills.

Skills

Hotel operations

Guest service

Leadership

Communication

Education

Post-secondary diploma or degree (would be a plus)

Job description

1 Hotel South Beach is seeking an Assistant Director of Front Office to lead guest services and front desk operations. The role focuses on delivering exceptional guest experiences while supporting the brand's financial and operating goals.

The ideal candidate has at least 4 years of experience in similar hotel operations, a post-secondary diploma or degree is a plus, and strong leadership, communication, and a proven track record in guest and team member engagement.