Premium Guest Experience Lead

Automatic Data Processing, Inc.; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Mondrian South Beach seeks a Guest Experience Manager to lead the front desk team and ensure exceptional hospitality. You will greet guests, coordinate check-ins, and communicate VIP/service needs to staff to maintain the hotel’s high standards.

The role requires 2–4 years of hospitality leadership, strong English communication, and proficiency with OPERA PMS. A dynamic, guest‑driven environment offers growth and competitive benefits.

Qualifications

• Bachelor's degree in hospitality or related field.
• 2-4 years' experience in front desk/guest service management or similar.
• Ability to obtain/maintain licenses as required.

Responsibilities

• Welcome and assist guests, ensuring a memorable stay.
• Coordinate check-ins/outs and manage reservations and finances.
• Communicate events, VIP requests and group arrivals to staff.
• Oversee front office operations and staff coordination.
• Address guest concerns promptly and professionally.

Skills

Customer Service

English Proficiency

Leadership

Multitasking

Active Listening

Communication

Problem Solving

Flexible Hours

Education

Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or relevant field

Tools

OPERA PMS

Job description

Mondrian South Beach seeks a Guest Experience Manager to lead the front desk team and ensure exceptional hospitality. You will greet guests, coordinate check-ins, and communicate VIP/service needs to staff to maintain the hotel’s high standards.

The role requires 2–4 years of hospitality leadership, strong English communication, and proficiency with OPERA PMS. A dynamic, guest‑driven environment offers growth and competitive benefits.