Front Office Team Leader: Elevate Guest Experience

Moxy Times Square; City of Niagara Falls (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Voluntary Insurance

Team & Travel Discounts

Job summary

The Moxy Times Square is seeking an Assistant Front Office Manager to lead daily hotel operations and mentor the Front Office TEAM. You will oversee Front Desk, Reservations, and guest services, delivering exceptional guest experiences.

We require at least 2+ years in an Assistant Front Office Manager role, strong leadership, and excellent communication. This is a full-time position with benefits, including discounts and a team-focused culture.

Qualifications

• 2+ years of Assistant Front Office Manager experience in a branded hotel.
• College degree or hospitality coursework preferred.
• Strong leadership and customer service skills.
• Excellent verbal and written communication.
• High energy with effective people skills and multitasking ability.
• Fluency in English; Spanish a plus.
• Full schedule availability including nights, weekends, and holidays.
• Bonus eligible and health/benefits awareness.

Responsibilities

• Oversee daily Front Desk, Reservations, Audit, and general Guest Services operations.
• Train, coach, mentor, and support Front Office TEAM members.
• Collaborate with TEAM to maintain exceptional service standards.
• Set the tone for guest experience by leading through example.
• Ensure outstanding customer service and guest satisfaction.
• Coordinate with TEAM and other hotel departments.
• Support TEAM in achieving guest and team member satisfaction.
• Complete assignments independently or as a TEAM contributor.
• Perform quality work within deadlines, with or without supervision.

Skills

Leadership skills

English fluency

Full schedule availability

Education

College degree in hospitality-related field preferred

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

The Moxy Times Square is seeking an Assistant Front Office Manager to lead daily hotel operations and mentor the Front Office TEAM. You will oversee Front Desk, Reservations, and guest services, delivering exceptional guest experiences.

We require at least 2+ years in an Assistant Front Office Manager role, strong leadership, and excellent communication. This is a full-time position with benefits, including discounts and a team-focused culture.