Front Office Taskforce Leader: Elevate NYC Experiences

Hyatt; New York (NY); On-site; USD 65,000 - 100,000; Full time

Job summary

Hyatt at Dream Downtown in New York is seeking an Assistant Front Office Manager to lead guest services and front office operations, ensuring seamless arrivals, memorable stays, and personalized service in a luxury setting.

You will coach and develop colleagues, resolve guest concerns, manage daily operations, and partner with the Director of Front Office to drive revenue opportunities while promoting a culture of accountability, teamwork, and hospitality that highlights New York City's culture.

Responsibilities

• Lead guest services and front office operations to ensure seamless arrivals and memorable stays in a luxury setting.
• Coach and develop Front Office colleagues, resolving guest concerns and coaching teams for service excellence.
• Manage daily operations, maximize revenue opportunities, and foster accountability, teamwork, and hospitality.

Job description

Hyatt at Dream Downtown in New York is seeking an Assistant Front Office Manager to lead guest services and front office operations, ensuring seamless arrivals, memorable stays, and personalized service in a luxury setting.

You will coach and develop colleagues, resolve guest concerns, manage daily operations, and partner with the Director of Front Office to drive revenue opportunities while promoting a culture of accountability, teamwork, and hospitality that highlights New York City's culture.