Front Office Director - Guest Experience & Operations Lead

Moxy NYC Downtown; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Employee Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Moxy NYC Downtown is seeking a Front Office Director to oversee all front desk and guest services, ensuring alignment with brand standards and sustainability guidelines. The role requires strong leadership, budget oversight, and collaboration with sales and accounting teams to optimize occupancy and revenue.

You will interview and develop front office staff, monitor guest satisfaction, resolve issues, and ensure adherence to safety and MSDS/OSHA policies.

Qualifications

• Interview, select, train, schedule, coach and support associates in line with brand standards and HHM core values.
• Oversee front office operations to ensure optimal service and hospitality for guests.
• Monitor guest satisfaction scores and brand standards, and work to improve satisfaction.
• Resolve customer complaints and anticipate issues by reviewing operational performance and staff.
• Monitor front office financial operations and ensure compliance with accounting controls and procedures.
• Develop and monitor budgets and forecasts; review and approve capital items as needed.
• Coordinate with corporate accounting to oversee payroll functions and financial reporting.

Responsibilities

• Interview, select and train front office staff.
• Ensure excellent guest service and brand alignment across the front desk.
• Monitor guest satisfaction and address issues promptly.
• Lead budgeting, forecasting and cost control for front office operations.
• Oversee Accounts payable/receivable and cash handling in the front office.

Skills

Guest service

People management

Budgeting

Operations knowledge

Communication

Education

Associate or Bachelor’s degree preferred

Job description

Moxy NYC Downtown is seeking a Front Office Director to oversee all front desk and guest services, ensuring alignment with brand standards and sustainability guidelines. The role requires strong leadership, budget oversight, and collaboration with sales and accounting teams to optimize occupancy and revenue.

You will interview and develop front office staff, monitor guest satisfaction, resolve issues, and ensure adherence to safety and MSDS/OSHA policies.